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Questions About Clearpay?
Just shop on IWOOT and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before then you just need to log into your account. Then complete your order and it’s that easy.
Please note, that all items in your shopping bag must be eligible for Clearpay and that the basket total is over £10.
Unfortunately, Clearpay is only available to customers with a UK billing address. Customers with an international billing address will therefore not be able to create a Clearpay account.
A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
Please see Clearpay Payment Purchase Agreement here.
All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
Clearpay orders are delivered within our standard delivery timeframes like any normal order from IWOOT.
Visit our Delivery page here for more information.
Yes, you can also use a promotional code with Clearpay to pay for your purchase as long as the basket value is over £10.
Clearpay returns will follow our standard returns process. Please note, refunds for Clearpay will be refunded from IWOOT to Clearpay and we cannot provide an exchange or cash refund. As soon as the refund has been processed it will drop into your online Clearpay account. Do you have more questions about Clearpay returns? Click here.
Further info about Clearpay, late fees, edibility criteria and more can be found by checking out the dedicated Clearpay help page here.