Current Vacancies
I Want One Of Those is the sort of company where even on a bright summers morning, we still look forward to coming in to work. Established in 1999, IWOOT (as we have become known) has grown to become one of the UK's leading on-line retailers. We work in an environment that is constantly having to evolve and adapt to both emerging technology, and a changing marketplace.
The culture and ethos of our brand runs through every part of the company, even the filler in the parcels we send out is 'on brand'. We are here entirely for the benefit of our customers, and our goal is to consistently strive to over-perform for them. We're not content with being the best, so much as enjoying constantly trying to be even better.
We are the Number One on-line retailer of Gifts and Gadgets in the UK and are passionate about everything we do to keep the top spot. Are you?
Current Vacancies Temporary Customer Service Executives (x5)
Job Overview
Our award winning Customer Services team are our pride and joy. They look after our customers every step of the way, and are more than happy to give advice (though not on cooking) and help with any problems (though that doesn't happen often).
We are seeking exceptional Temporary Customer Service Executives to join our first class team for a Christmas adventure. You'll play a key part in delivering Christmas to our customers by processing orders and talking to our customers through telephone calls, live chats and emails in the IWOOT way.
To succeed in this role, you will need to have:
- Previous experience in a customer service/call centre environment
- A positive, unflappable approach and the ability to smile even when you're under pressure
- The ability to motivate yourself and others around you
- Creativity to go the extra mile for our customers and colleagues
- Excellent attention to detail with the ability to work on your own initiative, multi-task and prioritise
- Excellent verbal and written communication skills
- Dedication and flexibility to work overtime and shifts at occasional short notice.
- Computer literacy with experience in Microsoft Excel, Outlook, and Internet Explorer
This is a full-time temporary position to cover November - Christmas. Candidates must commit for the full period. Occasional weekend work maybe required.
We are offering £8.17 ph plus discretionary weekly performance bonus. OTE £356 per week
If you have the skills to shine in this role, please email your CV with a covering letter to jobs@iwantoneofthose.com answering the following questions.
- What interests you about working at I Want One of Those and what attracted you to apply for this role?
- What skills and experience can you bring to the role and the company?
- As displayed on our website we like to be kept informed with utterly ridiculous, and yet occasionally enlightening "Things We Didn't Know" tell me something we'd never know about you?
Please note applications without a covering letter will not be considered.
Due to the high volume of applications, we regret we will only be able respond to candidates who meet the recruiting criteria.
STRICTLY NO AGENCIES.
Talent CoordinatorWe currently have a 'Talent Coordinator' opportunity, this is a cracking role for someone who has the enthusiasm and drive to oversee IWOOT's talent, ensuring our IWOOTer?s are nurtured in a pleasant and safe environment, work hard, and have fun in doing so. This is a role for those that love working with people and making a difference by getting their ideas heard and implemented. Overall, you will be responsible for the running of the office, supporting the Managing Director, health and safety, training and development, recruitment and all other HR practices.
Main Responsibilities:
Recruitment
- Manage the entire recruitment process from start to finish E.g. creating job adverts, conducting interviews, organising legal contracts, ensuring company practices and legislation are complied with.
Staff Wellbeing
- Provide continuous and proactive support and advice to all departments and staff (e.g. assist line managers when dealing with staff issues, provide support to staff as alternative to line management etc.). Dealing with staff problems quickly and correctly.
- Re-inforce IWOOT values and culture and ensure staff feel valued and remain focused.
- Organise and manage staff events to annual budget.
Talent Management
- Ensure the biannual performance appraisal process and yearly salary reviews are completed in a timely manner.
- Manage the Training and Development Programme to ensure each member of staff has the necessary skills, knowledge and expertise to carry out their duties effectively and to provide staff with the opportunities, encouragement and support to develop their potential.
Communication
- Ensure and implement effective communication company wide.
Compliance
- Ensure the company complies with all relevant employment and health and safety laws and best practice.
- Conduct Task Risk Assessments, Area Risk Assessments, Fire Risk Assessments and DSE Assessments according to statutory. requirements. Ensuring findings are documented and actioned
- Responsible for first aid and fire marshall coordination.
- Assist with accident / incident investigations where necessary.
Documentation
- Maintaining personnel and health & safety documentation, procedures and the keeping of records.
- Coordinate payroll information for each pay run.
- Produce monthly departmental report for the Board.
- Ensure staff job descriptions and KPI?s are produced and maintained up to date.
Office Management
- Co-ordinate the office cleaning contractors.
- Monitor and introduce ideas and policies for office efficiency and organisation.
General
- General ad-hoc projects and duties.
- Support MD; diary management and support.
Skills and Experience Must have
- Previous HR experience including recruitment
- Outstanding time management, organisational skills and attention to detail
- Knowledge and understanding of employment & health and safety law (qualification or experience)
- Outstanding people skills
- The ability to multitask and work under pressure to tight deadlines.
- Excellent communication skills
- A passion for making a difference and making it happen
- Enthusiasm and the ability to motivate
- Excellent team working ethics
- Ability to work autonomously and use own initiative
- Flexibility to change
- Integrity
- Proficiency in Word, Excel, Outlook
- Self confidence in working regularly with senior managers, with the ability to be plucky enough to stand your ground where appropriate
- The ability to muck in and assist other areas of the business
Would be nice
- Retail or managerial experience
£22,000 - £24,000
Successful candidates can look forward to a rewarding, challenging role in a dynamic and friendly team in a company where new opportunities to shine come up every week.
If you have the skills to shine in this role, please email your CV with a covering letter to jobs@iwantoneofthose.com answering the following questions:
- What interests you about working at I Want One of Those and what attracted you to apply for this role?
- What skills and experience can you bring to the role and the company?
- As displayed on our website we like to be kept informed with utterly ridiculous, and yet occasionally enlightening "Things We Didn't Know" tell me something we?d never know about you?
Please note applications without a covering letter will not be considered.
Due to the high volume of applications, we regret we will only be able respond to candidates who meet the recruiting criteria.
Our office is based in South East London, SE21.
STRICTLY NO AGENCIES.
Not the opportunity you were looking for?
If you have the IWOOT factor then we'd love to hear from you, we are always interested in receiving entertaining letters for jobs that may just be around the corner. Please send you CV and intriguing covering letter stating the area you are interested in.
Join our Jobs Mailing List
If you would like you to hear about any IWOOT vacancies hot off the press then join our mailing list! Just send your email address with the heading 'Hot off the press" to jobs@iwantoneofthose.com and we'll send you an email as soon as a vacancy becomes live. If at any point you want to unsubscribe from the list just send another email with the subject heading "cold trouser press" and we'll take you off our jobs mailing list! Simple as!!
What's it like to work for IWOOT?Working at IWOOT is as much fun as a glance at the website would lead you to believe. We have a casual but professional take on things and strive to be as un-corporate as we can possibly be. Our brand values run right through company, where iwooters work hard and clever, because we strive to be the best at what we do - and we enjoy doing it, even on a Monday morning, in the rain. If we're not having fun, then we're not doing our job properly, so it's important to play with our products - if we don't love them we don't sell them. We're passionate about Customer Service and are always looking for ways to get closer to our customers, though not in a biblical way. Being a relatively new medium, the internet requires a lot of innovative ideas, and IWOOT is a place where we endeavour to breed them, like rabbits. To wind down we hold parties in the park in the summer, and pizza and beer evenings in the winter - we even had an after work Wimbledon Wii tennis tournament. In short we work hard, play hard, have a fierce brand loyalty, and get to buy our products at a fabulous discount.
What does an IWOOTER look like?Pretty scruffy actually, we don't wear suits as they restrict our movement when we pogo stick around the office. We wear huge smiles and creative hats to bounce ideas around the room. We're a quirky bunch that are passionate about the IWOOT brand. We're enthusiastic to achieve, to strive to be better than the very best and driven by working in a fast paced changing environment. We are here entirely for the benefit of our customers, and our goal is to consistently strive to over-perform for them.
Benefits of being an IWOOTER
Essentials:
Pay - we reward you for working jolly hard by reviewing salaries each year.
Bonus - we have a generous bonus scheme related to performance.
Comprehensive Training - we nurture our talent and ensure we feed and water our people with a fountain of knowledge (and often toast) to blossom them into budding entrepreneurs.
Fluffy Extras:
Birthday Surprises - We're excited that you've spent another year on the planet and want to help you celebrate, so we all get together to sing you a lovely rendition of 'Happy Birthday' with a big fat birthday cake to share amongst your IWOOT friends. You also get half a day off just in case you've eaten too much cake.
Pastry mornings - We like to get together regularly to tell each other what we are up to, what better way than with a dose of orange juice and Danish pastries.
Staff Events - We have a healthy budget purely to spend on having fun. In the summer we had a party in the park, pizza and beer evenings and a Wimbledon Wii tennis tournament. We then end the year's events with the mother of all parties!
Play Room - Here at IWOOT we work hard and play harder, to demonstrate this we have a dedicated PlayRoom with comfy sofas, Nintendo Wii, Scalextric and retro games.
Great staff discounts - we have fantastic staff discounts on our products and other legendary brands.
Enhanced Paternity and Maternity Pay - for that special time when the stork delivers you a pink or blue bundle of joy we'd like to congratulate you with a enhanced Maternity/Paternity pay (after 2 years service).
Brain Power Reward - we constantly encourage IWOOTERS to come up with new ideas and initiatives and reward them for doing so with some juicy gift vouchers when the idea/initiative is outside their role.
All in all, working for IWOOT is hard work but fun, and we care as deeply about our crew as they do about IWOOT.
