Help & Customer Services

How to order

There are two ways to select goods from I Want One Of Those: from our website, or from our glossy and lush catalogue.

By Internet

1. Browse and Select Goods
You can use our gift finder to find things you really really want, or just browse through the website at your leisure. You can also try and find what you want through using the search box - at the top right of every page. When you see something you want, click on the 'add to cart' button. You will then be taken to the Shopping Cart which will show you goods as you choose them. Click on 'Continue Shopping' to keep browsing the site. When you've made all your choices click on the 'Proceed to Checkout' button on the Shopping Cart page. You will then proceed to the checkout login.

2. Checkout
The checkout process lets you check and confirm your order, give us one (or many) delivery addresses and phone numbers, and pay using your card. To start the Checkout process you will need to provide an email address and a password at this stage to activate your Account with us. The advantages of an Account are explained here. There is also context-sensitive help available for each step in the process as you make it. Payment is only deducted from your card when the order is dispatched to you from our warehouse.

By Catalogue using our Customer Service Centre or by Postal Order and Cheque

If dealing with the internet is too scary, or you just can't be bothered with clicking virtual buttons, why not get us to do it? If you have a copy of our catalogue you could fill out the form on the back and post it, all you need is a pen and a stamp (and an envelope obviously, but we're not going into that much detail).

Orders will be processed after your cheque clears our bank account (this normally takes about 5 working days from receipt). Please make cheques payable to 'I Want One Of Those Ltd' and send payments to: I want one of those, PO Box 26953 London SE21 8WL

Easiest of all, sit back on your couch, pick up the phone and talk to one of our staff. In a radical inversion of recent trends in society our call staff are all on-site, have played with all our stuff and are actually nice to talk to. Phone the customer support line on 0870 241 1066 (to see our opening hours please click here). If calling outside office hours, please leave your name and number on our answer phone and we will call you back during business hours.

Calls are at national rates (4p per minute off-peak; 7p per minute all other times.) Our fax number is 0870 220 2147.

VAT Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Registered website customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.

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wrapping
Gift wrapping
Gift wrapping

We can wrap your purchases and add a hand written Gift Tag with a message of your choice for just £3.95.

Once you have added items to your shopping cart, you can choose to add gift wrapping. When in the Check-Out, you can pick the type of paper you like, whether you would like to wrap items singly, or all together, and you can also type in your own personal message, which we will hand write into a Gift Tag for you.

Hover your mouse over the gift boxes below to see a close-up of each pattern.

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US Delivery