Help

Here you will find information on how to use our site, order from us, speak with us, start an account, track the progress of your delivery, and very importantly, what we do to protect your privacy.

At this time of year, our Customer Service call centre can gets astoundingly busy, so to get a fast and efficient reply to your query, why not email us, or try out the live help facility below?

We'll respond quickly, and can often solve your problem with a single reply. Below are the most frequently asked questions:

Chat directly to a customer services agent through our live help facility.

Where is my order?

If your order was despatched by Parceline and you know your consignment number, you can track your order here.
If you don't have your Parceline Consignment Number, click here to email us.
If your order was despatched by Royal Mail AND 7 days have elapsed since the despatch date, click here.
To check the status of your order, click here.
To check the status of a product that you have pre-ordered, click here.

Want to know more about a product?

For product information that is not given on the product page, Click here.
For the expected delivery date of a product that is on 'Pre-order'? Click here.

If you have any problems that you can't solve just by reading through our help pages or emailing us, please give us a call on 0844 573 7070 - we're always happy to chat.

FAQs

Strange as it may seem, lots of your questions may have already been asked and answered. Have a look at these pages to see if we've already answered your question. Help pages are so often anything but helpful, so if you've got suggestions of more FAQs we should add, please let us know.