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- My Account
- Using an Offer Code
- Placing Your Order
- Delivery
- Tracking Your Order
- Returning Stuff
- Our Prices
My Account
I've got an account but can't remember my password/my password is not recognised. What do I do next?
We don't store your password anywhere on our system, so if you've really forgotten yours, simply go to the My Account log-in page and click on the 'Forgot Your Password?' link. You will automatically be sent a new random password, which you can of course change as soon as you want to something more personal and memorable. Otherwise, call us on 0844 573 7070 and we can create a new one for you over the phone.
Using an Offer Code
I've got an offer code but the website won't accept it. What do I do next?
It's quite possible then that the offer code has expired. However, if you are having problems with the offer code on the website, please call us on 0844 573 7070 and we'll sort it out for you.
Please note that only one offer code or promotional voucher can be used per order and may not be used in conjunction with any other promotional offer.
Placing an order
How do I place an order?
You can place an order by telephone, online, fax or mail order via our catalogue. Click here for full details.
Delivery
How is my order delivered?
The delivery options for your order are dependent upon the size, weight & value of the order and where you live. When shopping online, you will be given a range of options from which to choose. When ordering via telephone, our Customer Support Team will outline the best option for you. For full details on our delivery services, including our Premium Delivery and Saturday Delivery services, click here.
What if some of the items ordered are not in stock - when is my parcel sent?
Parcels are only sent out once all the items are in stock. If you do require the items which are in stock then you will need to pay for an extra delivery charge. You can do this by emailing customer support authorising us to do so or by calling us on 0844 573 7070.
What does 'Parcel Next Day' mean? Do I get my parcel next day?
'Parceline Next Day' is the name of the 1-2 working day delivery service provided by our courier Parceline. Currently 90% of these orders do arrive the next working day, but on the odd occasion, it can take an extra day. If you would like your order to arrive on the next working day, then please use our Premium Delivery Service where delivery next day is guaranteed, or your money back.
Why is the courier charge so expensive to my area?
It's what our courier firm charges us, and we prefer to use a reputable service where orders are insured and can be tracked.
My country is not listed in the website checkout - what countries do you deliver to?
Much as we'd like to, there are certain countries we do not deliver to yet, as the delivery charges are simply too high or the delivery service is unreliable or unavailable. We are constantly reviewing these charges and adding new countries to our list, so please click here to see if your country has been added.
Can the website give us an estimated date of arrival ETA on out of stock items?
Not exact dates at the moment.
Why do we not deliver to certain European Countries eg Switzerland and Norway?
Parceline do not have a road service to these countries as yet. Your order would have to go by air, which is not economically viable for you, or for us.
Tracking
How can I track my order?
Once your order has been despatched from our warehouse, you will be sent a despatch confirmation email with details of your order.
If your order has been sent by Parceline, the despatch confirmation email will contain a consignment number that you can use to track your order on the Parceline website: www.parceline.com.
If your order has been despatched by Royal Mail (and this will be stated on your despatch confirmation email), your order cannot be tracked. Please allow 5 working days (10 working days for International Customers) before contacting us.
I haven't receive my order - what happens next?
If you have not received your order please contact Customer Support on 0844 573 7070 and we will investigate immediately.
Returning Stuff
My goods are faulty - how do I return an item?
Our apologies if you have received an item that is damaged or faulty. The simplest thing to do is contact Customer Support on 0844 573 7070 who will advise you on the best way to return an item and issue you with a Returns Authorisation Code. FAULTY or DAMAGED GOODS have to be returned within 30 days. As soon as we receive it, we will either refund your card or replace the item as requested by you. Click here for full details of our Returns Policy.
Christmas returns policy
We have an extended returns policy for the Christmas period, so you can buy all your pressies before the Christmas rush. Goods purchased from the 15th October 2007 can be returned up until the end of January 2008.
I've had a change of heart and no longer want my stuff - how do I return an unwanted item?
We understand that there are times when you receive items and decide thatyou no longer want them. In this instance, UNWANTED GOODS have to be returned within 30 days. As soon as we receive it, we will refund yourcard. Please note however, that delivery charges for unwanted items will not be refunded nor will I Want One Of Those pay delivery costsfor the return of unwanted items. Click here for full details of our Returns Policy.
I've received the wrong item - what do I do next?
If we have inadvertently sent you the wrong item, our apologies for any inconvenience this may cause. Please call our Customer Support Team on 0844 573 7070 regarding the return of the wrong item and despatch of the correct one. Alternatively you can email us at customersupport@iwantoneofthose.com.
Our Prices
I've found an item cheaper on another site - do you price match?
We aim to be competitive and offer the best prices - and service - wherever possible. If there is a considerable price difference we'd welcome your feedback. We cannot always price match but click here for full details of our Pricing Policy.
